Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Atlas Commercial Products , Copyright © 2019, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Cashier’s Checks, Company Checks, & Personal Checks

We accept cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Credit Cards

We accept the following credit cards: Visa, MasterCard, Discover and American Express. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completion of checkout.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt, assuming the correct information is given. For example, an order entered as "commercial" that is in fact deemed to be a residential address may incur additional shipping charges. Re-consignment fees will apply if the shipping address is changed after the order has shipped. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Atlas Commercial Products reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Atlas Commercial Products signs them or not. We reserve the right to make changes to this site and these Conditions at any time. STATEMENT ON COLORS: Actual product colors may vary from colors shown on your monitor. Colors can be verified by ordering a sample from our Site. Orders returned for reasons relating to product color will be subject to standard return conditions, and applicable shipping and restocking fees. If you have any questions, please send an e-mail to info@AtlasChairs.com or telephone us at (562) 777-1051. PRODUCT QUALITY CONTROL: Most of our products are intended for commercial use. Every effort is made to ensure that the product you receive will do the job it is intended for. With that mind, there may be occasional small blemishes, scratches or other minor imperfections that are normal for this type of equipment. Table legs may have small scratches, wood chairs may have minor inconsistencies in stain. These small imperfections are not considered damages or workmanship defect. Keep in mind that rather quickly over the course of normal use, your equipment will show signs of wear, requiring routine maintenance. If these imperfections are still unacceptable, you may follow our normal return policy where all return shipping will be at the customer's expense.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day or next business day if ordered by 5:00PM , or by the next or following business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Atlas Commercial Products site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Atlas Commercial Products is not responsible for the actions of third parties.

Returns

No returns will be accepted without prior written authorization. If a return is approved, the purchaser must obtain a Return Goods Authorization number prior to returning the item. To initiate a return, log in to your customer account, and select “RMA” from the options under “My Account”. Return instructions will be sent upon the acceptance of your return.

The customer will be responsible for all return shipping/freight costs and up to a 25% restocking fee. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyer’s responsibility. No returns will be accepted after 30 days, or for defects relating to workmanship on products once they have been used.

Restocking Fee Clarification: A restocking fee is a percentage of the order total (exclusive of shipping and tax) that is excluded from the refund. Many of the items we sell are bulky and when returned require extensive inspection, testing, and potentially lose the ability to be sold as new. Your refund will be subject to up to 25% restocking fees, depending on the type of product returned.

25% - All folding chairs, all stacking chairs, all tables, all flooring and staging, all dollies and carts, all other furniture, tents, fencing, storage solutions, outdoor products, pipe & drape hardware (drapes are non-returnable).

15% - Accessory items, linens, umbrellas, folding bar stools

Customized products, closeout goods, special orders or drape orders are not returnable.

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. The customer will not be responsible for restocking fees or shipping charges in the instance of fulfillment errors or manufacturer defects.

The buyer will be responsible for items that are returned to the wrong location, and must ensure when obtaining return authorization where the return is being shipped.

Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, Atlas Commercial Products will be unable to process the credit. If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made unless there is a written agreement between the Atlas Commercial Products and the customer reached prior to time of delivery. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.

Returns & Exchanges

Return requests are to be submitted using the online claims form available at https://www.atlaschairs.com/claims

Please be advised, no returns will be accepted without prior written authorization and all RMA requests must be submitted within 30 days of order date. If a return is approved, the purchaser must obtain a Return Goods Authorization number prior to returning the item.

Upon approval the customer must return the goods within 10 days. Failure to do so will result in the return not being honored. The customer will be responsible for all return shipping/freight costs and up to a 25% restocking fee. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyer’s responsibility. No returns will be accepted after 30 days, or for defects relating to workmanship on products once they have been used.

Restocking Fee Clarification: A restocking fee is a percentage of the order total (exclusive of shipping and tax) that is excluded from the refund. Many of the items we sell are bulky and when returned require extensive inspection, testing, and potentially lose the ability to be sold as new. Your refund will be subject to up to 25% restocking fees, depending on the type of product returned.

25% - All folding chairs, all stacking chairs, all tables, all dollies and carts, all other furniture, storage solutions, outdoor products, pipe & drape hardware (drapes are non-returnable).

15% - Accessory items, linens, folding bar stools

Customized products, closeout goods, special orders or drape orders are not returnable.

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. The customer will not be responsible for restocking fees or shipping charges in the instance of fulfillment errors or manufacturer defects.

The buyer will be responsible for items that are returned to the wrong location, and must ensure when obtaining return authorization where the return is being shipped.

Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, EventStable will be unable to process the credit. If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made unless there is a written agreement between the Atlas Commercial Products and the customer reached prior to time of delivery. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.

Shipping

Shipping Time -- Most orders received before 5:00PM will ship within 1-3 business days, provided the product ordered is in stock. Most orders received after 5:00 PM will ship within 3-4 business days. Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Atlas Commercial Products or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Atlas Commercial Products CANNOT be held responsible for event schedules. Customer acknowledges that Atlas Commercial Products uses third party shippers to deliver product, and occasional delays may occur. Atlas Commercial Products cannot be held responsible for delays once the shipment has been picked up from our warehouses.

Due to the large or otherwise bulky nature of many of our products, certain products may be impossible for the freight company to remove from their truck upon delivery to residential or non-commercial addresses that do not have a loading dock or forklift. Customer acknowledges that they will make arrangements to assist the unloading of goods, unless other arrangements have been made previously with Atlas Commercial Products.

How to sign for your freight shipment

Please inspect your shipment upon delivery, as there could be concealed damage. Make note of any obvious damage to the outside packages, including forklift punctures, broken plastic wrap, or broken boxes. If there is obvious damage or the driver will not wait, do not refuse shipment, but write "DAMAGED" near your name on the bill of lading, so we can file a claim for you if there is damage to your products. Otherwise, we will not be able to file a claim and arrange for replacements, and you will be required to file a claim with the shipping carrier.

Shipments to AK and HI

Though we're envious of our Hawaiian customers, we routinely ship to Alaska and Hawaii.  but our online calculators may not correctly process the shipping amount.  Please call for shipping rates and we'll be happy to help.  Ask about our lowest available freight rates to Hawaii!

Shipments to Canada

We love our Canadian customers and ship to Canada all the time. We routinely ship our products to Canada. From British Colombia, to Toronto, and all the way out to Newfoundland, we have the experience and shipping rates necessary to make your purchase as easy as possible.

Get a Custom Shipping Quote :: Go ahead and shop on our site as you normally would. Once you've decided on the items and quantities you need, give us a call for a shipping quote. We'll need your postal code, along with whether your shipping address is commercial (with or without loading dock or forklift) or residential. We'll then get a custom shipping quote for your order.

Complete Your Order :: Our representative will explain how to simply add the custom shipping quote to your cart, along with the items in your order. You can then complete the checkout process as usual.

Duties and Taxes :: Your Order will be subject to Duties and GST. If you would like AtlasChairs.com to contract the Custom Broker on your behalf, we can factor the Duties and GST onto your order. Just advise your AtlasChairs.com Sales Rep that you would like these fees and services factored into your order. Otherwise, you'll be responsible for all additional fees separate from our AtlasChairs.com invoice.

Border Crossing and Customs :: Many of our customers already have accounts established with customs brokers. If you don't already, we can refer you to a company used by many of our previous customers. The process should be quick and painless, and will leave you in control of your imported shipment. You will need to give us your broker account and contact information before your shipment can leave our warehouse.

Taxes

Atlas Commercial Products shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state as an Atlas Commercial Products facility or the facility of the manufacturer of the purchased product. The buyer will be contacted should additional taxes apply. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. The purchaser accepts responsibility for checking his state and local codes and making sure the items purchased meets those codes before the order is placed with Atlas Commercial Products

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Atlas Commercial Products shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Atlas Commercial Products shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Atlas Commercial Products shall immediately issue a credit to your credit card account in the amount of the incorrect price. The purchaser agrees to get all the information necessary to make an educated decision regarding the purchase. The purchaser agrees not to hold Atlas Commercial Products or it's parent company responsible for anything not stated in the listing or included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.